In-company training course descriptions


This page summarizes the contents of ready-to-go courses for business, scientific and technical people who need to communicate effectively in English. Each course includes all necessary material with many practical examples, background material, exercises and homework assignments. Grammar, vocabulary, and clear pronunciation are emphasized as necessary. Each course is tailored to fit your specific company situation.

The art of client-friendly writing

 

This course is intended for customer-support officers who need to respond in written English to clients’ questions/complaints. The main objective of the course will be to give the participants skills and tools to write in a business-like and client-friendly style.

 

This course will help the participants to:

+ overcome writer’s block—get their ideas on paper

+ logically structure their ideas using language as a tool

+ edit and correct their texts to present those ideas in clear, concise, easy-to understand and    reader- friendly English

+ gain experience in writing various types of documents, such as e-mails, letters, reports, quotations and    other documents as necessary

+ become more aware of cultural differences in their writing

+ write faster and more effectively in English

+ become critical readers and, thereby, become better able to help colleagues with their writing.

 

The course consists of 6 training sessions of 2-1/2 hours, at your location. These sessions focus on theoretical and practical “tools” for client-friendly writing. Many examples are presented and the participants practice these during the sessions. Furthermore, the participants receive detailed individual feedback, editing and coaching from me on their own writing assignments. We do this via e-mail between the sessions. Although the course does not focus on grammar, grammar problems are covered as they arise. Differences between US and UK styles are also covered.

 

The participants learn-by-doing, and this implies that the participants must do a considerable amount of writing between sessions. They may use actual customer correspondence for their writing assignments and, indeed, I certainly recommend this. Not only do they learn from my feedback, but they can use the texts in their actual correspondence with clients. The participants will also be expected to work together to critique and edit each other’s texts. Hereby, they gain experience in reading critically and helping each other with customer correspondence.

Advanced communication in English for technical people

 

This course is intended for groups of up to 10 participants who need to communicate technical information in written as well as spoken English. This course is tailored to fit the specific requirements of your organization.

 

Course Highlights

 

+ Writer's Block:  How to get started.

+ To Jargon or not to Jargon:  Consider your audience when speaking and writing.

+ Keep it simple: It is not easy to be simple.

+ Keep to the point: Do not water down your messages

+ Word order, prepositions and grammar grizzlies: Make it English!

+ Pronunciation: Can you say “Thirty-three-thousand thrifty things thrashed through the thicket?”

+ Short presentations: Overcoming stage fright.

+ Answering questions: “Big” questions require “short” answers.

+ Writing instructions: “If it can go wrong it will.”

+ Common ground:  How to convince your audience.

+ Writing and presenting internally: How to keep the boss happy.

Presentations: Aim to achieve your audience's goals

 

Some comment from the audience

“Unfortunately, most presentations bore me, confuse me and leave me with a feeling of having wasted my time! I am not alone—most of the people I have asked report similar experiences.”

“Although bookstores have shelves full of books with titles such as How to Give Effective Presentations, few people present their message well. Either they never read the books or they do not know how to apply the techniques. I attend presentations in the hope of learning something I can use in my own work. But many presenters seem to think that I want to be impressed with their slides. Furthermore, they often think that I know what they know and, thereby, they confront me with my own ignorance. Why can’t they give me what I want?”

 

A learn-by-doing workshop

This workshop helps participants avoid such comment as cited above; it provides you with a “recipe” for a presentation that works. Memorable presentations contain certain ingredients and do not contain others. This recipe will introduce you to the essential ingredients and point out ingredients to avoid. An effective presentation

1 presents a credible message that relates directly to an audience need or interest

2 presents an easy to understand message

3 offers the audience a “nugget”—something of value to your audience and

4 builds a foundation for a professional relationship with your audience.

 

But content alone does not make an effective presentation; another ingredient is crucial—you! This workshop will show you how to turn “you” into an effective presenter.

 

The course is intended for groups of up to 8 participants and it consists of 3 sessions of 3 hours each.

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